Leaderboard › TixTrack (Nliven)
TixTrack (Nliven)
Enterprise reserved-seating ticketing and box office for theatres and performing arts centers.
Overall score out of 100, from the published formula.
Team Size uses LinkedIn-style ranges. "Unknown" means we found no reliable public figure; we don't guess. Sources: Terms of use (TixTrack, Inc., 1501 Broadway, New York, NY) · TixTrack 2021 job posting ("Formed in '08").
Pros & cons
Our summary from this vendor's published pricing, features and sources.
✓Pros
- Reserved seating with seat-level pricing, best-available logic and a heavy on-sale mode for high-demand events.
- Sells across web, box office POS, call centre and group sales, plus 30+ certified distribution partners.
- Season tickets with renewal flows, flex packages and payment plans, plus memberships and gift certificates.
- Real-time webhooks and a Snowflake data feed; SOC 2 Type II and PCI-DSS Level 1 compliant.
–Cons
- Pricing is quote-only, so costs can't be compared up front.
- Built for enterprise venues and sold through sales demos; no self-serve plan found.
- Standard support covers local business hours; 24/7 support is a premium option.
- Missing a few tools others include: no donations, volunteer management, custom forms, SMS marketing or SSO found.
Pricing
All-in fees include card processing where the vendor publishes it.
Fees: Unknown. Not published; pricing plans are quoted on request after a demo. Stripe is the payment processor.
- Credit Card Processing
- UnknownStripe processes payments; how and at what rate processing is charged is not published.
- Who pays fees
- Not published (venues configure their own fee sets).
- Contracts / fixed fees
- Sold through sales demos (no self-serve plan found); no required signed agreement confirmed in public sources.
- Payouts
- Not published.
- Support
- Client support during local business hours, with 24/7 premium support available. Homepage now says Nliven is 'backed by 24/7 customer support and a dedicated account manager' (product pages still describe 24/7 as premium).✓ Human Support~ Weekend Support~ Nighttime Human Support
"Client support during your local business hours, with 24/7 premium support available." Source · checked 2026-11-02
Score breakdown
Six weighted categories, applied identically to every system.
Features
Scored features count toward the 30% Features category. Each status links to the vendor page we checked.
"Ability to sell merchandise and concessions"; box office POS prints product receipts to Boca printers. Source
Print hard tickets to Boca printers from the box office; hard/digital ticket options. Source
API distribution channel and real-time webhooks; public reference docs not found. Source
More features
Not in overall scoreMemberships and gift certificates managed in Nliven revenue management. Source
Clients in the US, UK (West End) and Australia; currencies not verified. Source
Nliven barcode scanner app. Source
✓ Yes: verified on a cited source · ~ Claimed: commonly advertised but not yet verified (half credit) · ◐ Limited: functionally partial, e.g. read-only, partner-only, reminders-only, regional (half credit) · — Not found: no credit; may still exist.
Compare TixTrack (Nliven)
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Change log
Verification updates and observed changes to TixTrack (Nliven)'s features, pricing and website, newest first.
Sources
Checked 2026-11-02.
- Nliven product page: https://tixtrack.com/nliven-reserved-seating/
- TixTrack home: https://tixtrack.com/
- Contact (pricing on request): https://tixtrack.com/contact-us/
- Ticketure spin-out (2025): entry covers Nliven only: https://www.dahliaequity.com/ticketure-investment-press-release
- Logo source: https://tixtrack.com/wp-content/uploads/2023/09/TTLogo-2048x251.png
Suggest a correction
Corrections are checked against public sources or vendor documentation before anything changes. Submissions are never published automatically.