Leaderboard › Ticketmaster (TM1)
Ticketmaster (TM1)
Enterprise ticketing for large venues, teams and promoters.
Overall score out of 100, from the published formula.
Team Size uses LinkedIn-style ranges. "Unknown" means we found no reliable public figure; we don't guess.
Pros & cons
Our summary from this vendor's published pricing, features and sources.
✓Pros
- Global enterprise platform for large venues, teams and promoters.
- Managed SMS service for texting opted-in fans; season tickets with deposits.
- Digital box office, mobile entry, and in-app concessions ordering through partners.
- Public Discovery API.
–Cons
- Pricing is quoted by sales, and buyer fees vary by event and are shared with venues and promoters.
- The enterprise contract model is a poor fit for schools, small theaters or occasional events.
- Commerce and partner APIs require approval, and concessions run through partners rather than a Ticketmaster POS.
- Missing a few tools others include: no donations, gift cards, volunteer tools or SSO found.
Pricing
All-in fees include card processing where the vendor publishes it.
Not published; quoted by sales. Buyer fees vary by event and are shared with venues/promoters.
- Credit Card Processing
- UnknownPublished pricing doesn't say how card processing is charged.
- Who pays fees
- Buyer fees set per event/contract.
- Contracts / fixed fees
- Enterprise contract.
- Payouts
- Not published.
- Support
- Dedicated Client Support Specialist for every client, plus a 24/7 Support Community with an AI chatbot and self-service tools.? Human Support? Weekend Support? Nighttime Human Support
Score breakdown
Six weighted categories, applied identically to every system.
Features
Scored features count toward the 30% Features category. Each status links to the vendor page we checked.
Season tickets (e.g. Seattle Kraken deposits). Source
In-app mobile ordering for concessions/merch via partners; no Ticketmaster POS found. Source
Public Discovery API; partner/commerce APIs require approval. Source
Managed SMS solution for clients to text opted-in fans. Source
More features
Not in overall scoreGlobal business; country coverage not individually verified. Source
✓ Yes: verified on a cited source · ~ Claimed: commonly advertised but not yet verified (half credit) · ◐ Limited: functionally partial, e.g. read-only, partner-only, reminders-only, regional (half credit) · — Not found: no credit; may still exist.
Compare Ticketmaster (TM1)
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Change log
Verification updates and observed changes to Ticketmaster (TM1)'s features, pricing and website, newest first.
- Note
Support note updated. Source
- Feature
We verified SMS Marketing: marked Yes. Managed SMS solution for clients to text opted-in fans. Source
- Feature
API (already recorded as Limited) now counts in the Features score. Source
- Note
Added company facts to this profile: founded 1976, team size Unknown.
- Note
Directory scoring update: API, SMS Marketing and SSO now count toward the Features score (17 scored features, up from 14). Overall score changed from 25.9 (#31) to 26.2 (#29). Source
- Note
Rewrote the pros and cons summary.
Sources
Checked 2026-11-02.
- Event day / entry: https://business.ticketmaster.com/solutions/event-day/
- Box office: https://business.ticketmaster.com/give-fans-the-best-experience-from-your-digital-box-office/
- How fees are set: https://help.ticketmaster.com/hc/en-us/articles/9663528775313-How-are-ticket-prices-and-fees-determined?language=en_US
- Logo source: https://business.ticketmaster.com/wp-content/uploads/2024/04/cropped-tm-favicon-cosmos-180x180.png
- Business / FAQ: https://business.ticketmaster.com/
Suggest a correction
Corrections are checked against public sources or vendor documentation before anything changes. Submissions are never published automatically.