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ThunderTix
Flat per-ticket box office software for venues with reserved seating.
Overall score out of 100, from the published formula.
Team Size uses LinkedIn-style ranges. "Unknown" means we found no reliable public figure; we don't guess. Sources: ThunderTix home (serving venues since 2005) · ThunderTix on LinkedIn (team size).
Pros & cons
Our summary from this vendor's published pricing, features and sources.
✓Pros
- Flat per-ticket pricing ($1.25 reserved seating, $1.00 GA) that stays predictable on higher-priced tickets.
- Unlimited human phone support every day, including holidays.
- Deep box office toolset for venues: patron CRM, gift cards, volunteers, a concessions portal with card readers, and donor letters.
- Broad hardware support: BOCA, Zebra, Datamax, Citizen and Dymo printers; Zebra, Janam and Chainway scanners.
- K12 plan: $0.65 + 3.5% including processing.
–Cons
- Monthly minimums ($20–$175/month) and a seating chart setup fee ($0.55/seat, $250 minimum) add cost for small or occasional events.
- 2% fee on merch, donations and gift cards; on non-K12 plans card processing runs through your own gateway at a rate not published here.
- Outside staffed hours, 24/7 coverage is an AI assistant.
- Missing a few tools others include: no SMS campaigns (texts are transactional) and no SSO.
Pricing
All-in fees include card processing where the vendor publishes it.
Reserved Seating: $1.25/ticket, $25/mo minimum (incl. 20 tickets). GA: $1.00, $20/mo min. White Glove: $1.95, $175/mo min. K12: $0.65 + 3.5% incl. processing (own Stripe). Seating chart setup $0.55/seat (min $250). 2% on merch, donations, gift cards. Card processing on non-K12 plans not published here (assumed 2.9% + $0.30).
- Credit Card Processing
- Bring your own processorRevenue runs through your own gateway; the K12 plan's 3.5% includes processing (own Stripe).
- Who pays fees
- Not specified on pricing page.
- Contracts / fixed fees
- Monthly minimum + one-time seating chart fee.
- Payouts
- Revenue goes to your own gateway, typically nightly.
- Support
- Unlimited human support on every plan, answered every day including holidays.✓ Human Support✓ Weekend Support? Nighttime Human Support
Free telephone support; support 'every single day, including the holidays'. 24/7 coverage is via an AI assistant (Bolt), so evenings are not counted as human support. Real human support every day incl. holidays. Source · checked 2026-10-19
Score breakdown
Six weighted categories, applied identically to every system.
Features
Scored features count toward the 30% Features category. Each status links to the vendor page we checked.
Tablet concessions portal with Square and Stripe Terminal card readers. Source
BOCA Lemur, Zebra ZD410, Datamax, Citizen, Dymo. Source
Custom forms on tickets, packages and donations. Source
Developer API listed in included integrations; reference docs not public. Source
Opt-in texts for ticket delivery, order confirmations and event updates; no SMS campaign tool found. Source
More features
Not in overall scorePlans list memberships. Source
Event website branding: logo, fonts, colors, custom CSS. Source
Auto-generated donor thank-you letterhead by gift range. Source
Integrated Janam, Zebra and Chainway devices. Source
Class payment plans listed as "coming soon". Source
✓ Yes: verified on a cited source · ~ Claimed: commonly advertised but not yet verified (half credit) · ◐ Limited: functionally partial, e.g. read-only, partner-only, reminders-only, regional (half credit) · — Not found: no credit; may still exist.
Compare ThunderTix
Side-by-side sheets with the top-ranked alternatives.
Change log
Verification updates and observed changes to ThunderTix's features, pricing and website, newest first.
- Feature
We verified SMS Marketing: marked Limited. Opt-in texts for ticket delivery, order confirmations and event updates; no SMS campaign tool found. Source
- Feature
API (already recorded as Yes) now counts in the Features score. Source
- Note
Added company facts to this profile: founded 2005, team size 11-50.
- Note
Directory scoring update: API, SMS Marketing and SSO now count toward the Features score (17 scored features, up from 14). Overall score changed from 76 (#6) to 73.5 (#8). Source
- Note
Rewrote the pros and cons summary.
Sources
Checked 2026-10-19.
- Pricing: https://www.thundertix.com/online-ticketing-software-pricing/
- Pricing: https://www.thundertix.com/frequently-asked-questions/
- Pricing: https://admin.thundertix.com/signup?referrer=pricing_signup&tabs=reserved_min_level0
- Features & support: https://www.thundertix.com/features/
- Box office, CRM, gift cards: https://www.thundertix.com/features/box-office-management-software/
- Scanning: https://www.thundertix.com/features/barcode-ticket-scanner-app-android/
- Logo source: https://www.thundertix.com/apple-touch-icon.png
Suggest a correction
Corrections are checked against public sources or vendor documentation before anything changes. Submissions are never published automatically.