Leaderboard › Spektrix

Spektrix

Ticketing, CRM and fundraising for arts organizations.

Community TheatrePACsNonprofitsCollege/UniversityMusic Ensembles
47#35 of 47
47#35 of 47

Overall score out of 100, from the published formula.

Visit Website spektrix.com Last verified 2026-11-02 · Suggest a correction
Founded2007
Team SizeUnknown
HeadquartersLondon, UK

Team Size uses LinkedIn-style ranges. "Unknown" means we found no reliable public figure; we don't guess. Sources: Our story (founded 2007; offices in London, New York and Manchester).

Pros & cons

Our summary from this vendor's published pricing, features and sources.

✓Pros

  • Built for arts organizations: ticketing, patron CRM, memberships and fundraising (pledges with instalments, acknowledgement letters) in one system.
  • Pricing is a single revenue-based service charge.
  • Public API, Web Components embeds and white-label purchase pathways.
  • Daily payouts with Spektrix Payments; BOCA printing and box office merch/concessions sales.
  • Support online, by phone and in person; migration engineers handle data migration.

–Cons

  • Pricing is quote-only, and card processing and chargebacks are charged on top (rate not published).
  • Contract-based, so it fits established arts organizations better than small groups or one-off events.
  • The Customer Questionnaire uses predefined answers and works online only in Classic Checkout.
  • Missing a few tools others include: no volunteer management or SMS marketing, and user SSO was only in limited early access at check time.

Pricing

All-in fees include card processing where the vendor publishes it.

Not published. Single revenue-based service charge quoted on request; card processing and chargebacks extra.

$10 ticket—not published
$15 ticket—not published
$25 ticket—not published
$50 ticket—not published
Credit Card Processing
Paid in addition to your ticket feesIntegrated processing via Spektrix Payments (powered by Adyen); card processing and chargebacks billed separately (rates not published).
Who pays fees
Not published.
Contracts / fixed fees
Contract/quote based.
Payouts
Not published.
Support
Client success specialists provide day-to-day support, training and advice online, by phone and in person; 24/7 online Support Centre.
✓ Human Support? Weekend Support? Nighttime Human Support

Day-to-day support online, by phone and in person; 24/7 access is to the self-serve Support Centre. Support online, by phone and in person. Source · checked 2026-11-02

Score breakdown

Six weighted categories, applied identically to every system.

Fees & cost30%
0
Features30%
79
Pricing transparency10%
0
Contracts & fixed fees10%
30
Support10%
100
Payouts10%
100
Overall score How each category is calculated →46.8

Features

Scored features count toward the 30% Features category. Each status links to the vendor page we checked.

Reserved Seating✓ Yes

Reserved seating, standing events; seating plans are mobile-first and accessible. Source

Box Office / POS✓ Yes
Mobile Scanning✓ Yes
Donations✓ Yes
Season Tickets / Passes✓ Yes
Patron CRM✓ Yes
Email Marketing✓ Yes
Concessions / Merch POS✓ Yes

Merchandise and concessions sold through the Sales Interface (box office) and online. Source

Embeddable / White-Label Checkout✓ Yes

Web Components embed purchase paths on your site. Source

Gift Cards✓ Yes
Volunteer Management— Not found
Flexible / Pre-Event Payouts✓ Yes

Spektrix Payments: daily payouts. Source

Hard Ticket Printing✓ Yes

BOCA Lemur, Lemur X, Lemur C. Source

Custom Forms◐ Limited

Customer Questionnaire with predefined answers; online only in Classic Checkout. Source

API✓ Yes

Source

SMS Marketing— Not found
SSO— Not found

User SSO (Microsoft Entra ID) announced for limited early access; not generally available at check time. Source

More features

Not in overall score
Memberships✓ Yes

Membership programs incl. recurring. Source

Class Management? Unknown
Custom Branding✓ Yes

White-label purchase pathway (subsites). Source

Data Imports✓ Yes

Data migration from previous system by migration engineers. Source

On-Demand Merch? Unknown
International✓ Yes

Regional sites/pricing (UK & Ireland, US, etc.). Source

Pledging✓ Yes

Pledges with instalments. Source

Donor Levels? Unknown
Letter Sending✓ Yes

Donation acknowledgement templates. Source

Mobile App Scanning✓ Yes
Zebra Scanning? Unknown
Payment Plans? Unknown

✓ Yes: verified on a cited source · ~ Claimed: commonly advertised but not yet verified (half credit) · ◐ Limited: functionally partial, e.g. read-only, partner-only, reminders-only, regional (half credit) · — Not found: no credit; may still exist.

Compare Spektrix

Side-by-side sheets with the top-ranked alternatives.

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Change log

Verification updates and observed changes to Spektrix's features, pricing and website, newest first.

  1. Note

    Spektrix Payments (Adyen) named as the processor. Source

  2. Feature

    We verified human support by phone/online: marked Yes. Together with reserved seating, overall score changed. Source

  3. Feature

    We verified Reserved Seating: marked Yes. Source

  4. Note

    Added Spektrix headquarters: London, UK. Source

  5. Feature

    We checked SSO: not found. User SSO (Microsoft Entra ID) announced for limited early access; not generally available at check time. Source

  6. Feature

    API (already recorded as Yes) now counts in the Features score. Source

  7. Note

    Added company facts to this profile: founded 2007, team size Unknown.

  8. Note

    Directory scoring update: API, SMS Marketing and SSO now count toward the Features score (17 scored features, up from 14). Overall score changed from 43.7 (#24) to 40.9 (#25). Source

  9. Note

    Rewrote the pros and cons summary.

Sources

Checked 2026-11-02.

Suggest a correction

Corrections are checked against public sources or vendor documentation before anything changes. Submissions are never published automatically.