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PatronManager
Salesforce-native ticketing, CRM and fundraising for arts organizations (part of the Ticketure family).
Overall score out of 100, from the published formula.
Team Size uses LinkedIn-style ranges. "Unknown" means we found no reliable public figure; we don't guess.
Pros & cons
Our summary from this vendor's published pricing, features and sources.
✓Pros
- Salesforce-native: ticketing, CRM and fundraising share one database, and staff sign in with Salesforce SSO.
- Arts-focused: season passes, memberships, donations and email marketing.
- Implementation, migration and training provided by the vendor.
- The most popular pricing model has buyers pay per-ticket fees instead of the organization.
–Cons
- Starts at $23,000 per company per year on its Salesforce AppExchange listing; per-ticket rates are not published.
- Contract-based and priced for larger arts organizations rather than small groups.
- Missing a few tools others include: no gift cards, volunteer tools, SMS marketing or ticketing-specific public API found.
Pricing
All-in fees include card processing where the vendor publishes it.
Not published on vendor site. Salesforce AppExchange listing: starting at $23,000/company/year; most popular model is per-ticket fees paid by customers (rate not published).
- Credit Card Processing
- UnknownPublished pricing doesn't say how card processing is charged.
- Who pays fees
- Usually buyer per-ticket fees (rate not published).
- Contracts / fixed fees
- Contract-based; implementation, migration and training provided by vendor.
- Payouts
- Not verified this pass.
- Support
- Vendor staff provide implementation, training and ongoing support; channels and hours not published.~ Human Support? Weekend Support? Nighttime Human Support
Dedicated support team; channels and hours not published. Source · checked 2026-10-26
Score breakdown
Six weighted categories, applied identically to every system.
Features
Scored features count toward the 30% Features category. Each status links to the vendor page we checked.
Runs natively in Salesforce, so staff sign in with Salesforce SAML SSO. Source
More features
Not in overall scorePatronTicket Barcode Scanner app. Source
✓ Yes: verified on a cited source · ~ Claimed: commonly advertised but not yet verified (half credit) · ◐ Limited: functionally partial, e.g. read-only, partner-only, reminders-only, regional (half credit) · — Not found: no credit; may still exist.
Compare PatronManager
Side-by-side sheets with the top-ranked alternatives.
Change log
Verification updates and observed changes to PatronManager's features, pricing and website, newest first.
- Feature
We verified Mobile Scanning: marked Yes (PatronTicket Barcode Scanner app). Overall score changed from 16.5 to 18.2 (#43). Source
- Feature
We verified SSO: marked Yes. Runs natively in Salesforce, so staff sign in with Salesforce SAML SSO. Source
- Note
Directory scoring update: API, SMS Marketing and SSO now count toward the Features score (17 scored features, up from 14). Overall score changed from 16.8 (#32) to 16.5 (#32). Source
- Note
Rewrote the pros and cons summary.
Sources
Checked 2026-10-26.
- Vendor site: https://patronmanager.com/
- AppExchange listing (pricing): https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000003K6wSEAS
- Logo source: https://patronmanager.com/favicon.ico
- PatronTicket Barcode Scanner app: https://play.google.com/store/apps/details?id=com.patronmanager.patronticket.scanner
Suggest a correction
Corrections are checked against public sources or vendor documentation before anything changes. Submissions are never published automatically.