Leaderboard › InstantSeats
InstantSeats
Ticketing, box office, patron CRM and email marketing for clubs, theaters and festivals.
Overall score out of 100, from the published formula.
Team Size uses LinkedIn-style ranges. "Unknown" means we found no reliable public figure; we don't guess. Sources: Our company (launched August 2003) · Site footer (offices in Washington, DC and Florida).
Pros & cons
Our summary from this vendor's published pricing, features and sources.
✓Pros
- Published fee of $1 + 2% per ticket, plus 2.8% + $0.35 processing ($1.83 all-in on a $10 ticket).
- Built-in PatronDev patron CRM at no extra cost, with email marketing that segments past buyers and tracks opens and clicks.
- BackstagePass box office with unlimited users, plus reserved, best-available and table seating with custom seat maps.
- Free InstaScan app for iPhone and Android, plus 2D laser scanner support.
- Support seven days a week, with every request answered the same business day.
–Cons
- Processing is charged on top of the ticket fee, so buyers pay about $3.75 on a $50 ticket.
- Payout timing and schedule are not published.
- Retail items and parking passes are add-ons to online orders; no in-person concessions POS found.
- Missing a few tools others include: no season passes, gift cards, volunteer management, public API, SMS marketing or SSO found.
Pricing
All-in fees include card processing where the vendor publishes it.
Ticketed events: $1 plus 2% per ticket, plus credit card processing of 2.8% + $0.35. Virtual events: $1 plus processing. Special pricing for nonprofits by phone.
- Credit Card Processing
- Paid in addition to your ticket feesCard processing (2.8% + 35¢ per ticket) charged on top of the $1 + 2% ticket fee.
- Who pays fees
- Buyers pay a non-refundable service charge and processing fee per ticket; whether organizers can absorb fees is not published.
- Contracts / fixed fees
- No contract terms published; self-serve sign-up form.
- Payouts
- Not published.
- Support
- Support team available seven days a week; all requests answered the same business day. Phone (800) 722-3306.✓ Human Support✓ Weekend Support? Nighttime Human Support
"Our support team is available seven days a week and all requests are answered the same business day." Source · checked 2026-10-21
Score breakdown
Six weighted categories, applied identically to every system.
Features
Scored features count toward the 30% Features category. Each status links to the vendor page we checked.
Add donations, parking passes and retail items to any order. Source
PatronDev patron management, built in-house and offered at no cost. Source
Retail items and parking passes added to orders; no concessions POS found. Source
Ticket page links to or integrates into your website, plus a custom branded ticket page; embedded checkout not verified. Source
Box office can print tickets and comps; ticket stock and printer support not documented. Source
"Add a survey, poll or questionnaire to your events"; checkout-field detail not documented. Source
Text delivery of tickets only; no SMS campaigns found. Source
More features
Not in overall scoreCustom branded website, tickets and email templates; custom venue mobile app. Source
Free InstaScan iPhone/Android app, plus HTML5 scanning with 2D laser scanners. Source
✓ Yes: verified on a cited source · ~ Claimed: commonly advertised but not yet verified (half credit) · ◐ Limited: functionally partial, e.g. read-only, partner-only, reminders-only, regional (half credit) · — Not found: no credit; may still exist.
Compare InstantSeats
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Change log
Verification updates and observed changes to InstantSeats's features, pricing and website, newest first.
- Note
Added to directory. Source
Sources
Checked 2026-10-21.
- Pricing: https://www.instantseats.com/selltix/pricing.html
- Overview: https://www.instantseats.com/selltix/index.html
- Box office (BackstagePass): https://www.instantseats.com/selltix/box-office.html
- Reserved seating: https://www.instantseats.com/selltix/reserved-seating.html
- PatronDev CRM: https://www.instantseats.com/selltix/patron-management.html
- Marketing: https://www.instantseats.com/selltix/promotion-marketing.html
- Mobile apps (InstaScan): https://www.instantseats.com/selltix/go-mobile.html
- Our company: https://www.instantseats.com/selltix/our-company.html
- Terms of use: https://www.instantseats.com/selltix/terms-of-use.html
- Overview PDF: https://www.instantseats.com/selltix/img/instantSeats_overview.pdf
- Logo source: https://www.instantseats.com/selltix/img/logo.png
Suggest a correction
Corrections are checked against public sources or vendor documentation before anything changes. Submissions are never published automatically.