Leaderboard › Freshtix
Freshtix
Flat per-ticket ticketing with reserved seating and a box office app.
Overall score out of 100, from the published formula.
Team Size uses LinkedIn-style ranges. "Unknown" means we found no reliable public figure; we don't guess. Sources: About Freshtix (Ticket Alternative, 2004) · Freshtix platform launch (2014).
Pros & cons
Our summary from this vendor's published pricing, features and sources.
✓Pros
- Simple pricing: $1.75 per ticket plus 3% processing, with no monthly, platform or setup fees.
- Flat fee stays low on pricier tickets: $3.25 all-in on a $50 ticket.
- Custom reserved seating maps, a box office app and a free scanning app.
- Use Freshtix Payments or connect one of 130+ payment gateways.
–Cons
- Costly on cheap tickets: $2.05 on a $10 ticket.
- A Freshtix support article lists an extra 3% per ticket on top of processing, so the total cost is unconfirmed.
- Box office app sales cost $1 per ticket, and custom seat-map design may cost extra.
- Payouts come after the event (as soon as the first business day) unless you use your own gateway.
- Missing a few tools others include: no donations, patron CRM, gift cards, custom forms, public API, SMS marketing or SSO found.
Pricing
All-in fees include card processing where the vendor publishes it.
$1.75 per ticket plus 3% credit card processing (Freshtix Payments); box office app sales $1 per ticket. No monthly, platform or setup fees; custom seat-map design may cost extra. Unconfirmed: a Freshtix support article lists $1.75 + 3% per ticket plus 3% processing, which would add about 3% more; we score the current pricing pages.
- Credit Card Processing
- Paid in addition to your ticket fees3% Freshtix Payments (Braintree) processing on top of $1.75 per ticket; or connect your own gateway.
- Who pays fees
- Organizer can pass fees to attendees or absorb them.
- Contracts / fixed fees
- "No monthly fees. No contracts."
- Payouts
- Paid by ACH, wire, PayPal or check as soon as the first business day after the event; own-gateway option sends funds directly.
- Support
- Organizer support by phone (678) 701-6114 and email, through the Freshtix help center. Features page: access to real people before, during, and after your event. Hours not published.? Human Support? Weekend Support? Nighttime Human Support
Score breakdown
Six weighted categories, applied identically to every system.
Features
Scored features count toward the 30% Features category. Each status links to the vendor page we checked.
Custom Season Ticket Packages; six-show subscription; one pass covering every summer date; season seats assigned across events. Source
Merch and food & beverage add-ons at checkout; no in-person concessions POS found. Source
More features
Not in overall scoreFree app scans QR or barcode tickets. Source
✓ Yes: verified on a cited source · ~ Claimed: commonly advertised but not yet verified (half credit) · ◐ Limited: functionally partial, e.g. read-only, partner-only, reminders-only, regional (half credit) · — Not found: no credit; may still exist.
Compare Freshtix
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Change log
Verification updates and observed changes to Freshtix's features, pricing and website, newest first.
Sources
Checked 2026-11-02.
- Pricing & FAQ: https://www.freshtix.com/pages/pricing
- Pricing and features: https://www.freshtix.com/pages/pricing-and-features
- Support article (older fee wording): https://support.freshtix.com/hc/en-us/articles/202058743
- About: https://www.freshtix.com/pages/about-us
- Logo source: https://www.freshtix.com/assets/favicon_32-f265929a375b6a0865ed065fdcd8e743121c9f34c082c753b81465174a1423a3.png
- Help center: https://support.freshtix.com/hc/en-us
- Features: https://www.freshtix.com/pages/freshtix-features-and-ticketing-tools
- Season tickets: https://www.freshtix.com/pages/selling-season-tickets
Suggest a correction
Corrections are checked against public sources or vendor documentation before anything changes. Submissions are never published automatically.