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Eventim US

CTS EVENTIM's US ticketing (formerly See Tickets US) for venues, promoters and festivals.

Independent VenuesFestivals
37#40 of 47
37#40 of 47

Overall score out of 100, from the published formula.

Visit Website eventim.us Last verified 2026-11-02 · Suggest a correction
Founded1991
Team SizeUnknown

Team Size uses LinkedIn-style ranges. "Unknown" means we found no reliable public figure; we don't guess. Sources: Pollstar (See Tickets history; Eventim rebrand 2025).

Pros & cons

Our summary from this vendor's published pricing, features and sources.

✓Pros

  • Backed by CTS EVENTIM (formerly See Tickets US).
  • No-contract Self Service with Stripe payouts, typically 1–2 business days after a purchase.
  • Web-based box office and a box office app for access control.
  • Facility fees you add go directly to you.

–Cons

  • Customer fees are set at Eventim's sole discretion and not published.
  • Self Service excludes reserved seating, payment plans, branded pages and a dedicated account manager, and caps volume at 6,000 tickets per event or 12,000 a year.
  • Reserved seating and an account manager require a full account under a signed contract.

Pricing

All-in fees include card processing where the vendor publishes it.

Fees: Unknown. Customer fees are "determined by Eventim/See Tickets at its sole discretion"; contact client support for details. Self Service is a no-contract offering paid out through your own Stripe account (up to 6,000 paid tickets per event or 12,000 per year).

$10 ticket—not published
$15 ticket—not published
$25 ticket—not published
$50 ticket—not published
Credit Card Processing
UnknownSelf Service runs on your own Stripe account; how Eventim customer fees and processing are charged is not published.
Who pays fees
Not published (customer fees set by Eventim; facility fees go to you).
Contracts / fixed fees
Self Service is "a no contract ticket sales offering"; full accounts with more features sign a contract (optional tier).
Payouts
Self Service via Stripe: settlements daily, typically within 1–2 business days of a purchase. Full accounts on the SeeTickets merchant account: weekly ACH settlement, usually Wednesday; festival final settlement can take up to 14 business days.
Support
Client support by email; dedicated account manager on full accounts only.
? Human Support? Weekend Support? Nighttime Human Support

Score breakdown

Six weighted categories, applied identically to every system.

Fees & cost30%
0
Features30%
38
Pricing transparency10%
0
Contracts & fixed fees10%
100
Support10%
50
Payouts10%
100
Overall score How each category is calculated →36.5

Features

Scored features count toward the 30% Features category. Each status links to the vendor page we checked.

Reserved Seating✓ Yes
Box Office / POS✓ Yes
Mobile Scanning✓ Yes
Donations— Not found
Season Tickets / Passes— Not found
Patron CRM— Not found
Email Marketing✓ Yes

Email marketing tools, Hive.co email onboarding, Eventim email blasts, Facebook/YouTube/Spotify feeds, cart abandonment. Source

Concessions / Merch POS◐ Limited

Multiple ticket types can include camping, parking, merchandise; online add-ons only, no in-person merch POS found. Source

Embeddable / White-Label Checkout— Not found
Gift Cards— Not found
Volunteer Management— Not found
Flexible / Pre-Event Payouts✓ Yes
Hard Ticket Printing— Not found
Custom Forms— Not found
API~ Claimed

Client dashboard Market > API Credentials (Client ID, API Key, Secret) used by WordPress plugin; no public API docs. Source

SMS Marketing~ Claimed

SMS Text Message Marketing listed in help center; Hive used to build SMS audiences; article body not fully checked. Source

SSO— Not found

More features

Not in overall score
Memberships? Unknown
Class Management? Unknown
Custom Branding? Unknown
Data Imports? Unknown
On-Demand Merch? Unknown
International? Unknown
Pledging? Unknown
Donor Levels? Unknown
Letter Sending? Unknown
Mobile App Scanning✓ Yes

Eventim box office app manages access control. Source

Zebra Scanning? Unknown
Payment Plans? Unknown

✓ Yes: verified on a cited source · ~ Claimed: commonly advertised but not yet verified (half credit) · ◐ Limited: functionally partial, e.g. read-only, partner-only, reminders-only, regional (half credit) · — Not found: no credit; may still exist.

Compare Eventim US

Side-by-side sheets with the top-ranked alternatives.

Eventim US vs LudusEventim US vs TicketSpiceEventim US vs Ticket TailorEventim US vs BookTixEventim US vs CrowdWork

Change log

Verification updates and observed changes to Eventim US's features, pricing and website, newest first.

  1. Feature

    We verified Eventim US marketing tools in the client help center. Source

  2. Feature

    Eventim US SMS marketing claimed in the help center (partial). Source

  3. Feature

    Eventim US client API credentials noted; no public docs. Source

  4. Feature

    Eventim US merch sold online as ticket types. Source

  5. Note

    Eventim US full-account payout schedule added. Source

  6. Note

    Added to directory. Source

Sources

Checked 2026-11-02.

Suggest a correction

Corrections are checked against public sources or vendor documentation before anything changes. Submissions are never published automatically.